Return & Refund Policy – Signature Shampoo

Return & Refund Policy

We want our customers to be completely satisfied with your purchases. We regret that return or refunds cannot be accommodated unless it is damaged or has extensive defects discovered upon the receiving of the items. No claims shall be entertained once the delivery order is signed. Items lost/ damaged in transportation will not be compensated.

However, this does not apply to the sale or clearance items to which no refund nor return will be entitled. Also, we cannot extend this return policy to resellers of our product.

Return or exchange procedures

  • Efforts must be made to notify us within 24 hours after receiving the items and to specify if you would want a replacement or a money refund.
  • You have to include the following details in the email: Order number, product number, photo of the damaged item (as proof of damage), and the reason for refunds/exchanges(so that we can improve!) and notify us via 012-3223619.
  • Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange an item, please let us know the item you like to have in exchanged.
  • All returned items must be shipped in their ORIGINAL NEW CONDITION, UNUSED, with ALL TAGS ATTACHED and sent to:
    IBS Business Global Sdn Bhd N-1-14 PUSAT PERDANGANGAN KUCHAI
  • You will need to bear the shipping charges for returning the item to us and also the redelivery charges for the new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
  • Refunds for returned items will be made within 21 days of the return of the product.